Policies

The following policies were last updated February 13, 2023:

4. Cancellations, No Show & Late Arrival Policy

5. Account, Refunds, & Packages Policy

Website Medical Disclaimer

Terms of Use: Extivita, LLC (EXTIVITA) website offers information as an interactive community service at no charge to users of the World Wide Web, with the express condition that the use of this EXTIVITA website implies your acceptance of all terms and conditions. EXTIVITA reserves the right to modify these terms and conditions at any time, without notice.
Notice: Extivita RTP provides hyperbaric oxygen therapy, intravenous nutrient therapy, and neurofeedback therapy as an adjunct therapies for a variety of pre-diagnosed conditions and overall wellness. We see and evaluate clients to share the potential benefits and determine their readiness to undergo therapy. We do not diagnose acute or emergent medical problems. If you have an acute, undiagnosed problem or emergency, please seek medical advice with your doctor, ER or call 911 immediately.
Medical Disclaimer: The content of this website is provided for general informational purposes only and is not intended as, nor should it be considered a substitute for, professional medical advice. Do not use the information on this website for diagnosing or treating any medical or health condition. If you have or suspect you have a medical problem, promptly contact your professional healthcare provider.
Disclaimer of Warranty: EXTIVITA makes no warranties of any kind regarding, but not limited to, the accuracy, completeness, timeliness or reliability of this website’s content. Some information herein may cite the use of a treatment in a dosage, for an indication, or in a manner other than that recommended in the product labeling. Accordingly, any product’s official prescribing information should be consulted and reviewed with your professional health care provider before any such product is used.
Limitation of Liability: You agree to hold harmless EXTIVITA, its affiliates and their officers, directors, employees and volunteers from all claims relating to this website and any website to which it is linked.
Third Party Sites: EXTIVITA has provided links to Internet sites maintained by third parties, over which EXTIVITA has no control. EXTIVITA and its service providers do not endorse the content, operators, products or services of such sites, and is not responsible or liable for the services or other materials on or available from such sites. EXTIVITA shall not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, or products or services available on or through such sites.
Usage of Content: Unless noted otherwise, all information contained on this website, such as text, graphics, logos, icons and images is copyrighted by and property of EXTIVITA, and may not be copied, altered, stored or otherwise used in whole or part without the express consent of EXTIVITA. The user may make one copy of the content of any page of this website for personal and noncommercial use which does not harm the reputation of EXTIVITA, provided the user does not remove any trademarks or copyrights, and does not alter content.
Linking Information: EXTIVITA encourages and permits text links to content on this EXTIVITA website, provided: (a) the purpose of the link must not be to damage the reputation of EXTIVITA and its service providers, (b) the appearance of the link must not create a false appearance that any entity other than EXTIVITA is associated with any other medical or other business entity, (b) when activated, the link must open in full-screen, and not as a framed “pop-up” on the linked website; and (d) EXTIVITA reserves the right to revoke consent to any link and any time at its sole discretion by amending this User Agreement.

Website Privacy Policy

This Website Privacy Policy describes the types of personal information that Extivita, LLC (the “EXTIVITA,” “we,” “us,” or “our”) collects through www.extivita.org (the “Site”), and how we collect, use, and share that information. This Website Privacy Policy does not govern our collection of information through any website or other means, other than through the Site.By using the Site, you explicitly accept, without limitation or qualification, our practices surrounding the collection, use, and sharing of information provided by you in the manner described in this Website Privacy Policy. If you do not agree with the terms of this Website Privacy Policy, please do not access, browse, or use the Site.This Website Privacy Policy is effective as of January 1, 2017.

Information We Collect and How it is Used:
1. Personal Information. You do not have to give us any personal information to browse the Site. However, you may choose to provide personal information to us through the Site’s Patient Portal, Contact Us, or job application features. This information may include your name, address, email address, telephone number, residency status, veteran status, gender, race, ethnicity, and any other information you voluntarily submit. Once you provide us with personal information about you, you are no longer anonymous to us. Personal information collected through the Site may be used by the EXTIVITA and its affiliates for purposes of:
  1. Responding to your questions and job inquiries, and processing job applications submitted through the Site;
  2. Providing the services you select through the Site;
  3. Contacting you, whether by email or postal mail, with information about the Site or our services;
  4. For such purposes as you may authorize at the time you submit the information;
  5. Auditing, research, and analysis to maintain, protect, and improve the Site and the services we offer;
  6. Creating a profile based on the information you have provided;
  7. Ensuring the technical functions of our network; or
  8. Developing new services.
2. Passively Collected Information. We may collect certain information about your use of the Site through the use of tracking technologies or by other passive means. This “passively collected” information includes, but is not limited to, the domain name of the website that allowed you to navigate to the Site, search engines used, the Internet protocol (IP) address used, the length of time spent on the Site, the pages you looked at on the Site, other websites you visited before and after visiting the Site, the type of Internet browser you have, the frequency of your visits to the Site, and other relevant statistics, including the following:
3. Log information. When you access the Site, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, IP address, browser type, browser language, the date and time of your request, and one or more cookies (small text files containing a string of characters) that may uniquely identify your browser. We use this information to calculate Site usage levels, to diagnose server problems, to administer the Site, and to improve the quality of the Site.
4. Links. The Site may include links in a format that enables us to keep track of whether these links have been followed by IP addresses. We use this information to improve the quality of the Site and our services.
5. Cookies and Web Beacons: When you visit the Site, we send one or more cookies (small text files containing a string of characters) to your computer that uniquely identify your browser. We use cookies to improve the quality of the Site by storing user preferences and tracking user trends. Most web browsers accept cookies automatically, but can be configured not to do so or to notify the user when a cookie is being sent. If you wish to disable cookies, refer to your browser help menu to learn how to disable cookies. Please note that if you disable cookies, you may not be able to use certain features on the Site.Web beacons are 1×1 single-pixel graphics that allow us to count the number of users who have visited the Site and to recognize users by accessing our cookies. We may employ web beacons to facilitate Site administration and navigation and to provide an enhanced online experience for visitors to the Site. We may also include web beacons in HTML-formatted e-mail messages that we send to determine which e-mail messages were opened.
Information We Share: We do not sell, rent, trade, or otherwise share personal information about visitors to the Site, except as described below:
1. Subsidiaries and Affiliates. We may share personal information with our subsidiaries and affiliates for the purposes for which you provided the information or as reasonably necessary for our internal administrative and business purposes.
2. Service Providers. We work with third-parties that provide services on our behalf. Such services may include, but are not limited to, website hosting, marketing, and website usage analytics. We may share personal information and non-personal information with these third-parties for the purpose of enabling them to provide these services.
3. Consent. We may share personal information in accordance with any consent you provide.
4. Required by Law. We may disclose personal information or any information collected through the Site if we are required to do so by law or pursuant to legal process, in response to a request from government officials or law enforcement authorities, or as necessary or appropriate in connection with an investigation of illegal activity.
5. Certain Transactions. We may disclose or transfer personal information or any information collected through the Site to any third-party who may acquire all or a portion of the EXTIVITA’s business, whether such acquisition is by way of merger, consolidation, or purchase of all or a portion of our assets or equity, or in connection with any bankruptcy or reorganization proceeding brought by or against us. In addition, we may share with third-parties certain pieces of aggregated, non-personal information, such as the number of people who visited the Site. Such information does not identify you individually.
Your Choices: You can always choose whether or not to provide information on the Site. However, if you choose not to disclose certain information, your use of certain features on the Site may be limited. If at any time you decide that you no longer wish to receive notices from us regarding the Site or the services we offer, you may indicate this preference by contacting us at contact@extivita.org.
Information Storage and Security: We employ reasonable security precautions to protect personal information about you. The Site is operated from a secure environment with integrated security measures to help protect against the loss, misuse, and alteration of personal information provided on the Site. We use Secure Socket Layer (SSL) technology for the Site to provide security during transmissions of personal information. No method of transmitting or storing data is completely secure. As a result, although we strive to protect personal information about you, we cannot guarantee the security of any information you transmit to us through or in connection with the Site. If you have reason to believe that personal information is no longer secure, please notify us immediately by contacting us in accordance with the last section below.
A Special Note about Children: The Site is neither designed nor intended to attract children under the age of 13, and we do not collect personal information from any individual who we actually know is under the age of 13. We ask that children under the age of 13 not submit any personal information to us.
External Links: The Site contains links to various websites that the EXTIVITA does not control. When you click on one of these links, you will no longer be transacting business through the Site. Third-party websites maintain their own privacy policies, and we do not exercise any control over any of the third-party websites that may be linked to the Site. If you visit a website that is linked to the Site, you should consult that website’s privacy policy before providing any personal information. Please be aware that we are not responsible for the privacy practices of such other websites, and we are not liable for their misuse of personal information about you.
United States Only: The Site is intended for use by residents of the United States of America only. All matters relating to the Site are governed by the laws of the State of North Carolina in the United States of America. If you are located outside of the United States of America and you contact us, please be advised that any information you provide to us will be transferred to the United States of America and that by submitting information, you explicitly authorize such transfer.
Updating Information: We encourage users of the Site to keep their personal information current. You may change personal information you have provided through the Site by contacting us at support@extivita.org.
Updates to this Privacy Policy: We may change or update the Site or any of our policies and procedures without prior notice. We will post a notice on the Site to advise you of any significant changes to this Website Privacy Policy and indicate at the top of this statement when it was most recently updated. Your continued use of the Site signifies your continued assent to the terms of this Website Privacy Policy, as updated or amended at that time.
Questions Regarding this Privacy Policy: If you have any questions or comments regarding this Website Privacy Policy, please contact us at Extivita, LLC, Attn: Legal Team, PO Box 13473, Durham, NC 277709, or by email at contact@extivita.org.

HIPAA Notice

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY

PURPOSE OF THIS NOTICE – This Notice describes Extivita, LLC’s (“EXTIVITA”) (hereafter referred to as ‘Provider’) Privacy Practices and that of: Any workforce member authorized to create medical information referred to as Protected Health Information (PHI) which may be used for purposes such as Treatment, Payment and Healthcare Operations. These workforce members may include:
1. 1. All departments and units of the Provider.
  2. Any member of a volunteer group.
  3. All employees, staff and other Provider personnel.
  4. Any entity providing services under the Provider’s direction
  5. and control will follow the terms of this notice. In addition,
  6. these entities, sites and locations may share medical
  7. information with each other for Treatment, Payment or
  8. Healthcare Operational purposes described in this
Notice. We understand that medical information about you and your health is personal. We are committed to protecting medical information about you. This Notice will tell you about the ways in which we may use and disclose medical information about you. We also describe your rights and certain obligations we have regarding the use and disclosure of medical information.

We are required by law to: Make sure that medical information that identifies you is kept private; Give you this Notice of our legal duties and privacy practices with respect to medical information about you; and Follow the terms of the Notice that is currently in effect.
HOW WE MAY USE AND DISCLOSE MEDICAL INFORMATION ABOUT YOU – The following section describes different ways that we use and disclose health information for treatment, payment and health care operations. Not every use or disclosure will be noted and there may be incidental disclosures that are a byproduct of the listed uses and disclosures.
1. For Treatment. We may use your health information to provide you with medical treatment or services. We may disclose your health information to doctors, nurse practitioners, technicians, and other personnel involved in your health care. Treatment includes (a) activities performed by nurses, office staff, and other types of health care professionals providing care to you or coordinating or managing your care with third parties, (b) consultations with and between EXTIVITA providers and other health care providers, and (c) activities of non-EXTIVITA providers or other providers covering a EXTIVITA practice by telephone or serving as the on-call provider.
  For example, a physician treating you for an infection may need to know if you have other health problems that could complicate your treatment. That provider may use your medical history to decide what treatment is best for you. They may also tell another provider about your condition so that he or she can decide the best treatment for you.
2. For Payment. We may use and disclose medical information about you so that the treatment and services you receive at the Provider may be billed and payment may be collected from you, an insurance company or a third party. For example, we may need to give your health plan information about surgery you received at the Provider so your health plan will pay us or reimburse you for the procedure. We may also tell your health plan about a prescribed treatment to obtain prior approval or to determine whether your plan will cover the treatment.
3. For Health Care Operations. We may use and disclose your health information in order to run the necessary administrative, educational, quality assurance and business functions at EXTIVITA. For example, we may use your health information to evaluate the performance of our staff in caring for you. We may also use health information about patients to help us decide what additional services we should offer, how we can improve efficiency, or whether certain treatments are effective. Or we may give health information to doctors, nurses for review, analysis and other teaching and learning purposes.
4. Appointment Reminders. Our practice may use and disclose your PHI to contact you and remind you of an appointment.
5. Treatment Alternatives. We may use and disclose medical information to tell you about or recommend possible treatment options or alternatives that may be of interest to you
6. Health-Related Benefits and Services. We may use and disclose medical information to tell you about health-related benefits or services that may be of interest to you.
7. Authorizations Required. We will not use your protected health information for any purposes not specifically allowed by Federal or State laws or regulations without your written authorization, this includes uses of your PHI for marketing or sales activities.
8. Emergencies. We may use or disclose your medical information if you need emergency treatment or if we are required by law to treat you but are unable to obtain your consent. If this happens, we will try to obtain your consent as soon as we reasonably can after we treat you.
9. Psychotherapy Notes. Psychotherapy notes are accorded strict protections under several laws and regulations. Therefore, we will disclosure psychotherapy notes only upon your written authorization with limited exceptions.
10. Communication Barriers. We may use and disclose your health information if we are unable to obtain your consent because of substantial communication barriers, and we believe you would want us to treat you if we could communicate with you.
11. Individuals Involved in Your Care or Payment for Your Care. We may release medical information about you to a friend or family member who is involved in your medical care and we may also give information to someone who helps pay for your care, unless you object in writing and ask us not to provide this information to specific individuals. In addition, we may disclose medical information about you to an entity assisting in a disaster relief effort so that your family can be notified about your condition, status and location.
12. Research. Under certain circumstances, we may use and disclose medical information about you for research purposes. All research projects, however, are subject to a special approval process. This process evaluates a proposed research project and its use of medical information, trying to balance the research needs with patients’ need for privacy of their medical information. Before we use or disclose medical information for research, the project will have been approved through this research approval process, but we may, however, disclose medical information about you to people preparing to conduct a research project, for example, to help them look for patients with specific medical needs, so long as the medical information they review does not leave the Provider. We will almost always generally ask for your specific permission if the researcher will have access to your name, address or other information that reveals who you are, or will be involved in your care at the Provider.
13. As Required By Law. We will disclose medical information about you when required to do so by federal, state or local law.
14. To Avert a Serious Threat to Health or Safety. We may use and disclose medical information about you when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. Any disclosure, however, would only be to someone able to help prevent the threat.
15. E-mail Use. E-mail will only be used following this Organization’s current policies and practices and with your permission. The use of secured, encrypted e-mail is encouraged.
SPECIAL SITUATIONS –
1. Organ and Tissue Donation. If you are an organ donor, we may release medical information to organizations that handle organ procurement or organ, eye or tissue transplantation or to an organ donation bank, as necessary to facilitate organ or tissue donation and transplantation.
2. Military and Veterans. If you are a member of the armed forces, we may release medical information about you as required by military command authorities. We may also release medical information about foreign military personnel to the appropriate foreign military authority.
3. Workers’ Compensation. We may release medical information about you for workers’ compensation or similar programs.
4. Public Health Risks. We may disclose medical information about you for public health activities. These activities generally include the following: to prevent or control disease, injury or disability; to report births and deaths; to report child abuse or neglect; to report reactions to medications or problems with products; to notify people of recalls of products they may be using; to notify a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition; and to notify the appropriate government authority if we believe a patient has been the victim of abuse, neglect or domestic violence. We will only make this disclosure if you agree or when required or authorized by law.
5. Health Oversight Activities. We may disclose medical information to a health oversight agency for activities authorized by law. These oversight activities include, for example, audits, investigations, inspections, and licensure. These activities are necessary for the government to monitor the health care system, government programs, and compliance with civil rights laws.
6. Lawsuits and Disputes. If you are involved in a lawsuit or a dispute, we may disclose medical information about you in response to a court or administrative order. We may also disclose medical information about you in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute, but only if efforts have been made to tell you about the request or to obtain an order protecting the information requested. Required By Law: As required by federal, state, or local law.
7. Law Enforcement. We may release medical information if asked to do so by a law enforcement official: in response to a court order, subpoena, warrant, summons or similar process; to identify or locate a suspect, fugitive, material witness, or missing person; about the victim of a crime if, under certain limited circumstances, we are unable to obtain the person’s agreement; about a death we believe may be the result of criminal conduct; about criminal conduct at the Provider; and in emergency circumstances, to report a crime; the location of the crime or victims; or the identity, description or location of the person who committed the crime.
8. Coroners, Medical Examiners and Funeral Directors. We may release medical information to a coroner or medical examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death. We may also release medical information about patients of the Provider to funeral directors as necessary to carry out their duties.
9. National Security and Intelligence Activities. We may release medical information about you to authorized federal officials for intelligence, counterintelligence, and other national security activities authorized by law.
10. Protective Services for the President and Others. We may disclose medical information about you to authorized federal officials so they may provide protection to the President, other authorized persons or foreign heads of state or conduct special investigations.
11. Inmates. If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may release medical information about you to the correctional institution or law enforcement official. This release would be necessary for the institution to provide you with health care, to protect your health and safety or the health and safety of others, or for the safety and security of the correctional institution.
WHEN WRITTEN AUTHORIZATION IS REQUIRED – Other uses and disclosures of medical information not covered by this Notice or the laws that apply to us will be made only with your written permission. If you provide us permission to use or disclose medical information about you, you may revoke that permission, in writing, at any time.
ORGANIZED HEALTHCARE ARRANGEMENT – The Provider, the independent contractor members of its Medical Staff (including your physician), and other healthcare providers affiliated with the Provider have agreed, as permitted by law, to share your health information among themselves for purposes of treatment, payment or health care operations. This enables us to better address your healthcare needs.
YOUR RIGHTS REGARDING YOUR HEALTH INFORMATION –
1. Right to Access, Inspect and Copy. You have the right to access, inspect and copy the medical information that may be used to make decisions about your care, with a few exceptions. Usually,this includes medical and billing records, but may not include psychotherapy notes. If you request a copy of the information, we may charge a fee for the costs of copying, mailing or other supplies associated with your request.
  We may deny your request to inspect and copy medical information in certain very limited circumstances. If you are denied access to medical information, in some cases, you may request that the denial be reviewed. The person conducting the review will not be the person who denied your request. We will comply with the outcome of the review.
2. Right to Amend. If you feel that medical information we have about you is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment for as long as the information is kept by or for the Provider. In addition, you must provide a reason that supports your request. We may deny your request for an amendment if it is not in writing or does not include a reason to support the request. In addition, we may deny your request if you ask us to amend information that:
  1. Was not created by us, unless the person or entity that created the information is no longer available to make the amendment;
  2. Is not part of the medical information kept by or for the Provider;
  3. Is not part of the information which you would be permitted to inspect and copy; or
  4. Is accurate and complete.
3. Right to an Accounting of Disclosures. You have the right to request an ‘Accounting of Disclosures’. This is a list of the disclosures we made of medical information about you. Your request must state a time period which may not be longer than six years and may not include dates before April 14, 2003. Your request should indicate in what form you want the accounting (for example, on paper or electronically, if available). The first accounting you request within a 12 month period will be complimentary. For additional lists, we may charge you for the costs of providing the list. We will notify you of the cost involved and you may choose to withdraw or modify your request at that time before any costs are incurred.
4. Right to Request Restrictions. You have the right to request a restriction or limitation on the medical information we use or disclose about you for payment or healthcare operations. You also have the right to request a limit on the medical information we disclose about you to someone who is involved in your care or the payment for your care, like a family member or friend. For example, you could ask that we not use or disclose information about a surgery you had. In your request, you must tell us what information you want to limit, whether you want to limit our use, disclosure or both, and to whom you want the limits to apply. We are not required to agree to these types of request. We will not comply with any requests to restrict use or access of your medical information for treatment purposes.
  You also have the right to restrict use and disclosure of your medical information about a service or item for which you have paid out of pocket, for payment (i.e. health plans) and operational (but not treatment) purposes, if you have completely paid your bill for this item or service. We will not accept your request for this type of restriction until you have completely paid your bill (zero balance) for this item or service. We are not required to notify other healthcare providers of these restrictions, that is your responsibility.
5. Right to Receive Notice of a Breach. We are required to notify you by first class mail or by email (if you have indicated a preference to receive information by email), of any breaches of Unsecured Protected Health Information as soon as possible, but in any event, no later than 60 days following the discovery of the breach. “Unsecured Protected Health Information” is information that is not secured through the use of a technology or methodology identified by the Secretary of the U.S. Department of Health and Human Services to render the Protected Health Information unusable, unreadable, and undecipherable to unauthorized users. The notice is required to include the following information:
  1. a brief description of the breach, including the date of the breach and the date of its discovery, if known;
  2. a description of the type of Unsecured Protected Health Information involved in the breach;
  3. steps you should take to protect yourself from potential harm resulting from the breach;
  4. a brief description of actions we are taking to investigate the breach, mitigate losses, and protect against further breaches;
  5. contact information, including a toll-free telephone number, e-mail address, Web site or postal address to permit you to ask questions or obtain additional Information.
  6. In the event the breach involves 10 or more patients whose contact information is out of date we will post a notice of the breach on the home page of our website or in a major print or broadcast media. If the breach involves more than 500 patients in the state or jurisdiction, we will send notices to prominent media outlets. If the breach involves more than 500 patients, we are required to immediately notify the Secretary. We also are required to submit an annual report to the Secretary of a breach that involved less than 500 patients during the year and will maintain a written log of breaches involving less than 500 patients.
6. Right to Request Confidential Communications. You have the right to request that we communicate with you about medical matters in a certain way or at a certain location. We will not ask you the reason for your request. We will accommodate all reasonable requests. Your request must specify how or where you wish to be contacted.
7. Right to a Paper Copy of This Notice. You have the right to a paper copy of this Notice. You may ask us to give you a copy of this Notice at any time. Even if you have agreed to receive this Notice electronically, you are still entitled to a paper copy of this Notice.
  You may obtain a copy of this Notice at our website. www.extivita.org To exercise the above rights, please contact the individual listed at the bottom of this Notice to obtain a copy of the relevant form you will need to complete to make your request.
REVISIONS TO THIS NOTICE – We have the right to change this Notice and to make the revised or changed Notice effective for health information we already have about you, as well as any information we receive in the future. Except when required by law, a material change to any term of the Notice may not be implemented prior to the effective date of the Notice in which the material change is reflected. EXTIVITA will post the revised Notice at the reception area and on its website and provide you a copy of the revised notice upon your request.
QUESTIONS OR COMPLAINTS – If you believe your privacy rights have been violated, you may file a complaint with the Provider or with the Secretary of the Department of Health and Human Services; http://www.hhs.gov/ocr/privacy/hipaa/complaints/index.html. If you have any questions about this Notice, please contact the Privacy Officer, at (919) 354-3775.

Cancellation, No Show, & Late Arrival Policy

We understand that there are times when you must miss an appointment due to family or work emergencies. However, when you do not call to cancel an appointment 24 hours in advance, you may be preventing another patient from getting much-needed treatment. Conversely, the situation may arise where another patient fails to cancel and we are unable to schedule you for a visit, due to a seemingly “full” appointment book. In addition, our staff takes time to prepare for patient appointments.

Cancellation/No-Show:
1. New Patient Consults: After two no-call/no-shows for new patient consultations, their account will be disabled and they will no longer be able to schedule a consultation.
2. HBOT: Appointments should be cancelled at least 24 hours prior to your appointment. If you cancel your appointment on the day of, you will be charged a $150 processing fee. If you must cancel your appointment within 24 hours of your appointment, please call the clinic to discuss your situation.
3. IV Therapy & Neurofeedback: If an appointment is not canceled at least 24 hours in advance, you will be charged a $25 processing fee.
Late Arrival: All patients should arrive at least 15 minutes prior to their appointment time to allow for appropriate patient preparation. If the patient misses their appointment, we will do our best to accommodate the patient at the next available appointment slot or assist with rescheduling.
1. Consultations/IV Therapy/Neurofeedback: Patients who arrive less than 15 minutes before their scheduled appointment may forfeit their time slot for a Consultation, IV Therapy, or Neurofeedback.
2. HBOT Dives: To ensure that dives with multiple patients operate on schedule, it is essential that all HBOT patients arrive 15 minutes prior to the dive time to allow time for staff to take patient vitals, and to ensure the dive operates on time. Patients who arrive less than 15 minutes before their scheduled HBOT session may forfeit their scheduled dive time and will be charged the cost of the scheduled dive.

Account, Refunds, & Packages Policy:

We strive to make our services accessible to all patients while maintaining the highest quality standards. Should you be unsatisfied with a particular product or service we will do our best to rectify the issue.

Account Balances: Patients who have questions about their bills or who would like to discuss a payment plan option may call and ask to speak to a staff member with whom they can review their accounts and concerns.
Refunds:
1. Supplements: All unopened supplements purchased from Extivita may be refunded up to 5 days after their purchase date. Supplements that have been opened or have passed their expiration are not eligible for refunds.
2. Packages: All package purchases are final at the time of purchase. Refunds will only be provided to the patient or the patient’s responsible party upon notification of patient death, a certified letter from a medical provider stating HBOT is contraindicated for the patient’s medical diagnosis, or relocation (over 2 hours away from the clinic).
3. Refund in Lieu of Package Credits: Patients who wish to use a package credit for an already-purchased service must do so within 24 hours of the original purchase. Individual services cannot be refunded and then fulfilled with a package credit if the package was paid for 24 hours after the initial purchase.
Expiration of Package Credits: If unused, package credits expire 12 months after the date of purchase. Note, you may be required to schedule a consultation after 12 months to update your medical history and obtain a new prescription with our provider.
Transfer of Package Credits to Other Patients: You may choose to gift any package credits that you purchased to another patient or to our patient financial aid fund. The credits will be subject to the above expiration policy. No credits paid for by another party can be re-gifted.
Swapping out Package Credits for Other Services: Patients may request to utilize a package credit for one service to be applied to the cost of another service. Credit value will be calculated based on the package service cost at that time minus the discount provided at the time of purchase. Subject to approval by Clinic Manager.

Safety & Compliance

The staff at Extivita-RTP facility in Durham North Carolina prides itself in ensuring the safety of our patients and fellow staff members as our single most important responsibility. The Extivita-RTP facility in Durham NC complies with:

NFPA-99 (National Fire Protection Association) Standards
PVHO (the safety standard for Pressure Vessels For Human Occupancy)
NCDOL Boiler Safety Bureau inspections and ASME VIII (American Society of Mechanical Engineers Section VIII – Rules for Construction of Pressure Vessels Division 1.)

If you have any questions or concerns about our safety procedures, please contact the facility directly at 919-354-3775.